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After the player’s communication with the casino and our intervention, the casino had reassessed the situation and the player had been able to withdraw his winnings. However, he had only been able jest to withdraw a part of his total winnings due jest to the casino’s maximum withdrawal limit for no-deposit bonuses. Despite his dissatisfaction with the casino’s policies, we considered the complaint resolved as the player had confirmed receiving the funds. The player from Australia had experienced difficulties verifying her account. She initially contacted the przez internet casino in September of the year before jest to verify her proof of age, as she did not have a license. Despite our team’s efforts owo communicate with the casino and resolve the issue, the casino had failed to cooperate.
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However, the Complaints Team had advised him to wait for at least czternaście days after requesting the withdrawal, as it państwa usual for withdrawals owo take some time owo process. This delay could have been due owo unfinished KYC verification or a high volume of withdrawal requests. The player from Georgia had reported an issue with a withdrawal request and an unexpected account closure.
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The player had claimed that he did not exceed the maximum bet zakres while the bonus was active. However, the Complaints Team had found four bets that breached the casino’s terms in the player’s betting history. The casino had been asked owo provide further information regarding these bets, but they had not responded. The player was asked jest to obtain the full history from the casino so that the situation could be further investigated. The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time jest to process and suggested waiting for at least czternaście days before submitting a complaint.
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Despite submitting the necessary documents multiple times, the casino kept claiming that something was missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of communication from the player. The player from Greece had his winnings confiscated aby Hell Spin Casino for exceeding the maximum allowed bet while using an active premia. He intended owo communicate with authorities regarding the incident, feeling wronged żeby the casino’s actions. However, as the player did not respond to the team’s inquiries, the complaint państwa unable to be pursued further and was rejected. Take a look at the explanation of factors that we consider when calculating the Safety Index rating of HellSpin Casino.
Frustrated with the situation, the player decided owo wager his winnings and requested owo close the complaint. As a result, we had closed the complaint due jest to the player’s decision to use his winnings, thus ending the withdrawal process. The player from New Zealand had requested a withdrawal prior owo submitting this complaint. We advised the player jest to be patient and wait at least czternaście days after requesting the withdrawal before submitting a complaint.
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