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Abuse reported to registrars and web hosting service providers commonly includes complaints for practices such as intellectual property (including copyright and trademark) infringement, libel, harassment, malware, spam, phishing, and other matters.
Not all complaints received by MODA are valid complaint communications that will require corrective action. Examples include but are not limited to the following cases and scenarios:
MODA’s policy is to share all information received in connection with properly submitted complaints with its customers, except where otherwise required by law.
MODA does not and will not knowingly assist its registrants or other customers in the commission of acts that are unlawful or violate its Terms of Service. Please follow the guidelines below when reporting abuse so that MODA can effectively investigate and respond to your complaint.
MODA’s chief services are domain name services and web hosting services.
Website hosting and content publishing are distinct from domain name registration, management, and transfer services. Hosting and publishing activities are governed by different laws than domain management. Therefore, complaints about website hosting and content should be directed first to the host or publisher.
To determine whether MODA is the domain name registrar, visit MODA Whois or use a domain hosting checker.
In cases where MODA is merely serving as the domain name registrar, MODA’s means and access to content may be very limited. Complainants should first address their complaints with the website host or other content publisher.
The following list explains the most common types of abuse we investigate and the required evidence we expect from you to support our investigation:
| Type of Abuse and Description: Child Abuse is adult content depicting minors (someone under 18 years of age). Useful Evidence: – Abusive Domain(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
Type of Abuse and Description: Copyright/DMCA is content protected by copyright being published online without authorization. Useful Evidence: An official DMCA Takedown Notice. Notes and Advice: Report this case to us. |
Type of Abuse and Description: Email Abuse / Spam is unsolicited commercial bulk email, including spamvertising. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) – Target of the attack Notes and Advice: Report this case to us. |
| Type of Abuse and Description: Fraud involves deception for monetary or personal gain. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
Type of Abuse and Description: Phishing aims to acquire sensitive information using fake websites. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
Type of Abuse and Description: Illegal Pharmacy involves the sale of medication without a valid prescription. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
| Type of Abuse and Description: Malware refers to software used to disrupt or gain unauthorized access to systems. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
Type of Abuse and Description: Hacking Activity includes network attacks such as brute force or denial-of-service attacks. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
Type of Abuse and Description: Trademark Infringement is the unauthorized use of a trademark. Useful Evidence: A formal trademark complaint. Notes and Advice: Report this case to us. |
| Type of Abuse and Description: Whois Inaccuracy involves incorrect or outdated contact details in Whois. Useful Evidence: – Abusive Domain Name(s) – Incorrect Contact Details Notes and Advice: Report this case to us. |
Type of Abuse and Description: Abuse Reports cover inappropriate content such as identity theft or defamation. Useful Evidence: – Abusive Domain Name(s) – Abusive URL(s) Notes and Advice: Report this case to us. |
Describe the abuse, including its context, extent, severity, and kind of harm.
Provide details on how the abuse can be recreated or revisited (e.g., direct link, steps required).
Include any previous actions taken, such as contacting the web host or publisher.
Some abuses result from bad actors hijacking legitimate domains.
Provide the name of the domain or brand being impersonated.
Include an example of the phishing email with full headers.
Provide an example email, including full headers.
Provide descriptive evidence of malware distribution.
If the domain name infringes a trademark, review ICANN’s UDRP or URS procedures.
Alternatively, a legal court order may be required for action.
Copyrighted material is protected under the DMCA.
The accused party may respond within 10 business days.
If no legal action follows within 14 business days, access must be restored.
